Moorilla Hobart International Tennis - Australian Open Series

FAQs

Q. When do tickets go on sale to the general public?
Packages will go on sale 9 am (AEST) Wednesday 5 October 2011.
Single Session tickets will go on sale 9 am (AEST) Wednesday 12 October 2011.

Tickets can be purchased via the following channels:

Via Ticketek website www.ticketek.com.au/hobartinternational.
Via Ticketek call centre (Please call the Australian Open & Australian Open Series booking line 1300 888 104 if you are calling from within Australia or (+61) 3 9039 9407 if calling from an international phone number).
Via Ticketek agencies (Please note that bookings at Ticketek agencies must be made in person and Ticketek agencies do not accept telephone enquires or bookings).

Q. What is a VIP seat?
A VIP Seat is a cushioned seat in the shaded VIP Area. Upgrades to a VIP ticket can be done at the box office at the Domain Tennis Centre and are subject to availability.

Q. What time will play start on Saturday 14 January 2012?
The gates on Saturday Jan 14 will now open at 2pm. Play is due to commence at 3pm however the schedule of play and the times will be subject to change depending on players involved in all finals. Patrons are advised to check www.hobartinternational.com.au the morning of the finals for the schedule of play.

Q. I have attempted to purchase tickets on the Ticketek website and I have selected my tickets but the webpage has frozen and just keeps thinking. Have I still got my tickets?
The Ticketek website will only hold your tickets for 8 minutes. If the webpage has frozen it is likely that you have no longer got the tickets that were assigned to you. You will need to close the window and try again.

The easiest way to check if a transaction has been successful is to look for a confirmation email which is sent at the end of every successful transaction to the email address detailed in you’re My Ticketek login.

Q. I am a member of Tennis Tasmania. Do I still receive a discount on the series package with my membership?
Yes. Members of Tennis Tasmania will still receive a discount on series package tickets for the Moorilla Hobart International. To receive the discount please quote your membership number over the phone or show the card at an outlet. Over the internet please select the Tennis Tasmania membership prices that will be available on the purchase page.

Q. What are the dates of the 2011 event?
The dates are Friday 6 January to Saturday 14 January 2012. The event is held at the Domain Tennis Centre in Hobart.

Q. What day / night sessions are there? When are the finals?
There are day sessions from Friday 6 January through to Saturday 14 January 2012. Night sessions are held from Monday 9 January until Friday 13 January 2012.

The women’s singles & doubles semifinals will be held on Friday 13 January. The women’s singles & doubles final will be held on Saturday 14 January.

Q. Where is the umpire chair located?
The umpire chair is located on the western side of the court.

Q. What makes up a Family Pass?
A family pass consists of 2 adults and 2 children (3-16 years as at 1 January 2012) OR 1 adult and 3 children.

Q. I want to see a particular player in action. When are they playing?
The Moorilla Hobart International is an elimination tennis tournament. For this reason, the draw for each day will not be announced until the night before each match. It is not possible to purchase tickets in advance for a specific player. Tickets are sold on a session-by-session basis. Please keep an eye on the Moorilla Hobart International website – www.hobartinternational.com.au for announcements on players.

Q. How many matches are played on Centre Court in each session?
The schedule for each day’s matches is posted on www.hobartinternational.com.au the night before they occur. Alternatively the match schedule will be printed daily in the Mercury newspaper. This is subject to both weather and schedule changes. Ultimately the number of matches is determined by the Tournament Referee and is subject to change at any time.

Q. What’s the benefit in purchasing a Series Package?
When you purchase a Series Package you receive a discount on the total cost of buying the same sessions as a single session tickets. You also get to purchase tickets before the tickets get sold as single session tickets.

Q. Is there a special offer for group bookings?
Yes. A group booking is 10 or more tickets and for each 10 tickets purchased you only pay for nine, so you receive one free ticket. This offer is for any session from Monday 9 January until Saturday 14 January. Note: this offer is available on the adult rate only. Please call 1300 364 001 or email [email protected] to access this offer. This offer is available from 9 am Wednesday 12 October.

Q. Who is entitled to concession tickets?
A concession ticket is valid for children aged between 3-16 years, full-time students who are attending an Australian institution, Pensioners, Veteran Affairs & TPI, holders of valid Australian Health Care Cards & holders of Personal Treatment Entitlement Cards. There is no discount for seniors card holders. Children under 2 years of age are admitted free of charge into the event. For additional information about valid concession details please see the Moorilla Hobart International 2012 Child & Concession policy.

Q. Are there corporate hospitality packages available at the event?
The Moorilla Hobart International offers a number of packages for corporate customers. To obtain further information on corporate seating and dining packages, please contact Tennis Tasmania on (03) 6108 8200 or visit www.hobartinternational.com.au.

Q. What is the best way to book?
To ensure fairness in ticket distribution ALL booking methods commence at the same time (9 am AEST) wherever and however you book. It is important to book early as sessions sell fast.

Q. Do tickets on the internet sell faster than if I buy them over the phone?
All bookings methods (phone, agencies and internet) start selling tickets at the same time. To ensure that patrons who book via the phone or at agencies have equitable acces to the seat inventory, the number of patrons who can access the internet site to book is set at a predetermined capacity.

Q. Is it safe to buy tickets through Ticketek over the internet?
Ticketek Online processes your credit card details securely over the internet using an online payment technology called Secure Socket Layer (“SSL”). The payment system is a Westpac accredited internet payment security system.

Q. What happens if I log on to the Ticketek website before tickets go on sale?
Access to www.ticketek.com.au/hobartinternational is available 24 hours a day, seven days a week; however tickets cannot be purchased until 9 am (AEST) the morning of the scheduled on sale date detailed above. If you are on the site before 9 am then just before tickets go on sale, REFRESH the page to ensure you get the latest information and the GET TICKETS button appears. Note a time limit of 15 minutes applies to book your tickets from the time you first log on. Access to additional information relating to the Moorilla Hobart International is available on the official turnament website www.hobartinternational.com.au before tickets go on sale.

Q. I live overseas or I will be away when tickets go on sale. How can I book?
Bookings can be made from overseas either via the internet (www.ticketek.com.au/hobartinternational) or by phone (please call +61 2 8736 2711 if you are calling from an international phone number).

Q. Why has the event changed from general admission tickets to reserved seating?
The event has changed from general admission ticketing to reserved seats to make it easier for people who pre-purchase tickets to the event. Now you will be able to purchase your seat in advance and lost or stolen tickets can be replaced. In addition this year you can utilise the ezyTicket option which will allow you to print your tickets at home and skip box office queues on the day.

Q. What is a restricted view ticket?
A restricted view ticket is a ticket that grants access into a seating area that has been deemed as having a restricted view of the court. The reason for the restriction could include being behind the umpires chair or any area that may have only a partial view of the court. These seats have been identified and have been sold at a discounted rate to compensate for the quality of view. You will be told at the time of purchase if you are purchasing a restricted view ticket.

Q. I require a special needs ticket. How do I purchase my tickets?
To purchase special needs tickets please call Tennis Tasmania on (03) 6108 8200. These tickets go on sale at the same date and time detailed for general public.

Q. Can I sell Moorilla Hobart International tickets on eBay?
No because the Moorilla Hobart International Ticket Conditions of Sale and Entry states that you cannot on-sell seats, therefore you will be in breach of these conditions if you put your tickets up for auction on eBay or any other auction site. Listed tickets on eBay or any other auction site that are sold above face value may be cancelled without refund and therefore patrons holding these tickets will be denied admission to the Moorilla Hobart International.

Q. What is Kids Day?
All kids aged 3-16 years as at 1 January 2012 will be admitted free into the Domain Tennis Centre on Kids Day which will be held on Sunday 8 January 2012. Please note all persons 12 years old and younger must be accompanied and supervised by a parent or guardian at all time during the event.