Q. When do tickets go on sale to the general public?
Tickets for the 2019 tournament go on sale in October and will be available on the following channels:
- Online at Ticketek-Hobart International
- Via the Ticketek call centre. Please call the Australian Open & Australian Open Series booking line 1300 888 104 if you are calling from within Australia or +61 3 9039 9407 if calling from an international phone number.
- Via Ticketek agencies. Please note that bookings at Ticketek agencies must be made in person and Ticketek agencies do not accept telephone enquires or bookings.
Q. I have attempted to purchase tickets on the Ticketek website and I have selected my tickets but the webpage has frozen and just keeps thinking. Have I still got my tickets?
The Ticketek website will only hold your tickets for eight minutes. If the webpage has frozen it is likely that you have no longer got the tickets that were assigned to you. You will need to close the window and try again.
The easiest way to check if a transaction has been successful is to look for a confirmation email which is sent at the end of every successful transaction to the email address detailed in you’re My Ticketek login.
Q. How do I make a group booking?
For the Hobart International make a booking of 10 or more tickets per session and save! To take advantage of this offer please call the Ticketek Group bookings line on 1300 364 001 or email groupboo[email protected] . Note that this offer is available on the adult rate only.
Q. What are the dates of the 2019 event?
Main draw matches are played from Monday 7 January to Saturday 12 January 2019. The event is held at the Domain Tennis Centre in Hobart. Qualifying, which is free to enter, begins on Saturday 5 January and concludes on Sunday 6 January.
Q. What day/night sessions are there? When are the finals?
There are day sessions from Monday 7 January through to Saturday 12 January 2019. Night sessions are held from Monday 7 January to Thursday 10 January 2018.
The singles and doubles semifinals will be held on Friday 11 January, with a twilight session commencing at 2pm. The singles and doubles final will be held on Saturday 12 January.
Q. What time will the finals start on Saturday 12 January 2019?
The gates will open at 11.30am am on Saturday 12 January 2019. Play is due to commence at 1pm, however, the schedule of play and the times will be subject to change depending on players involved in all finals. Patrons are advised to check www.hobartinternational.com.au the morning of the finals for the schedule of play.
Q. Where is the umpire chair located?
The umpire chair is located on the western side of the court.
Q. I want to see a particular player in action. When are they playing?
The Hobart International is an elimination tennis tournament. Tickets are sold to sessions of the Hobart International, rather than to watch particular matches or players so it is not possible to purchase tickets in advance for a specific player. As it is an elimination tournament, a schedule for each day cannot be announced until the night prior. You can find the schedule and order of play on the Hobart International website – www.hobartinternational.com.au. Remember, the schedule and order of play is subject to change at any time. Tennis tournaments are at times unpredictable and unavoidable events can occur. It all adds to the thrill and suspense of the Hobart International.
Q. How many matches are played on Centre Court in each session?
The schedule for each day’s matches is posted on www.hobartinternational.com.au the night before they occur. Alternatively the match schedule will be printed daily in The Mercury newspaper. This is subject to both weather and schedule changes. Ultimately the number of matches is determined by the Tournament Referee and is subject to change at any time.
Q. Who is entitled to concession tickets?
A concession ticket is valid for full-time students who are attending an Australian institution, Pensioners, Veteran Affairs & TPI, holders of valid Australian Health Care Cards & holders of Personal Treatment Entitlement Cards. There is no discount for seniors card holders. For additional information about valid concession details please see the Hobart International Child & Concession policy.
Q. Are there corporate hospitality packages available at the event?
The Hobart International offers a number of packages for corporate customers. For more information on corporate seating and dining packages, visit our Corporate Hospitality page or contact Tennis Tasmania on (03) 6108 8200.
Q. Do tickets on the internet sell faster than if I buy them over the phone?
All bookings methods (phone, agencies and internet) start selling tickets at the same time. To ensure that patrons who book via the phone or at agencies have equitable acces to the seat inventory, the number of patrons who can access the internet site to book is set at a predetermined capacity.
Q. Is it safe to buy tickets through Ticketek over the internet?
Ticketek has taken every possible measure to give you absolute security to ensure that you can purchase online with complete confidence. Ticketek has a secure transaction environment for commerce on the Internet. Our online transaction system uses Secure Sockets Layer technology (SSL) to ensure your online shopping experience is safe and secure at all times. SSL is the the industry standard for encryption technology and is compatible with Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome and most other browsers. With the combination of Ticketek’s DigiCert 128/256 bit SSL encryption on our website and your use of a secure browser, you can be assured that your transaction booking details are encrypted. SSL locks all information passed from you to Ticketek’s website in an encrypted envelope. This minimises the likelihood of interception by an unauthorised party.
Q. What happens if I log on to the Ticketek website before tickets go on sale?
Access to Ticketek-Hobart International is available 24 hours a day, seven days a week; however tickets cannot be purchased until 9 am (AEST) the morning of the scheduled on sale date detailed above. If you are on the site before 9 am then just before tickets go on sale, REFRESH the page to ensure you get the latest information and the GET TICKETS button appears. Note a time limit of 15 minutes applies to book your tickets from the time you first log on. Access to additional information relating to the Hobart International is available on the official Hobart International tournament website before tickets go on sale.
Q. I live overseas or I will be away when tickets go on sale. How can I book?
Bookings can be made from overseas either via the internet (visit Ticketek-Hobart International) or by phone 1300 888 104. Please call +61 3 9039 9407 if you are calling from an international phone number.
Q. What is a restricted view ticket?
A restricted view ticket is a ticket that grants access into a seating area that has been deemed as having a restricted view of the court. The reason for the restriction could include being behind the umpire’s chair, a camera or any area that may have only a partial view of the court. You will be told at the time of purchase if you are purchasing a restricted view ticket.
Q. I require a special needs ticket. How do I purchase my tickets?
To purchase special needs tickets please call Ticketek on 1300 665 915. These tickets go on sale at the same date and time detailed for general public.
Q. Can I sell Hobart International tickets on eBay?
No. The Hobart International Ticket Conditions of Sale & Entry states that you cannot on-sell seats, therefore you will be in breach of these conditions if you put your tickets up for auction on eBay or any other auction site. Listed tickets on eBay or any other auction site that are sold above face value may be cancelled without refund and therefore patrons holding these tickets will be denied admission to the Hobart International.
Q. What is the Family Weekend?
Family Weekend will be held on Saturday 5 and Sunday 6 January 2019. Kids aged 14 and under go free all week for general admission, provided there is one paying adult per four children in attendance. Please note all persons 12 years old and younger must be accompanied and supervised by a parent or guardian at all time during the event.
Q. I bought tickets to what I thought was the women’s quarterfinals but I got a different match instead. Why has the match changed?
The Hobart International organisers aim to complete the tournament on time with the objective of playing all matches over the duration of the tournament. Tickets are sold to sessions of the Hobart International, rather than to watch particular matches or players. Tennis tournaments are at times unpredictable and unavoidable events can occur. As a result, the schedule and order of play is subject to change at any time.